However, we require advance notice for any device heavier than 120kg to ensure there is suitable lifting equipment availableĪll aircraft in our Airbus fleet (A330, A321, and A320) are equipped with on-board wheelchairs. We accept wheelchairs and other mobility aids weighing over 120kg (or where the heaviest individual part weighs more than 120kg) at all of our airports. If you will be travelling with a battery-operated wheelchair, please see Battery-operated wheelchairs and mobility devices for more information. Passengers must be capable of sitting upright in their seat.ĭisabled passengers and passengers with reduced mobility can travel with up to two pieces of mobility equipment at no charge. We will also notify them if you've requested a carry-on service which is designed for passengers who are completely immobile and unable to make their way to their seat unaided. If you need to use a seat support or harness, you will be seated in the last row of the aircraft, as the seat behind becomes unusable.Īer Lingus will inform both your departure and arrival airports that you've requested a wheelchair and assistance from check in to the aircraft. If you need to use postural support, please see the information on approved harnesses below. You may sit in a bulkhead row seat.Īll passengers travelling with Aer Lingus must be able to use the normal aircraft seat, with the seat back in the upright position when required. Alternatively, you can contact us at any time.įor passengers with reduced mobility or who are travelling with service dogs, please be aware that for safety reasons you cannot sit in an emergency exit row. You can reserve your seat at the time of booking or later through the Manage Trip feature. Please note that in certain situations, we may require you to travel with a carer, see " Passengers Travelling with a Carer" below. If you are travelling with a carer, we will make all reasonable efforts to seat them next to you. We understand the importance of accommodating your seating preferences and will make every effort to meet your needs, subject to safety requirements and seat availability. Request other assistance Book assistance via phone at least 48 hours before flight Request mobility assistance For all other special assistance requests Check airport website for other available mobility assistance options. Use this form to request wheelchair assistance from Aer Lingus or declare your own mobility device. Request mobility device online no later than 48 hours before departure If you would like to request assistance or help with your mobility device, please select from the options below.
If you make any modifications to your booking after requesting special assistance, you will need to request that assistance again. We would ask that if you are booking special assistance by phone that you give us 48 hours' notice before departure.įor oxygen requests, call us at least 24 hours before departure. To book any type of special assistance, please submit your request at least 48 hours before departure, either online or by calling our Special Assistance team:
Collect your baggage and mobility devices.Check in for yourself, your baggage and any mobility devices.If required, this assistance can help you:
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